How the clinic works

Appointments

Initial consultation:
A consultation request must be faxed to the clinic at 450 672-3308. It must include a description of your condition and the reason for requesting the consultation. Our secretaries will call you to schedule an appointment for an electroencephalogram.

Follow-up visit:
If your neurologist decides that you need to be seen again after a follow-up visit, he will put your name on our computer system’s call back list for the appropriate month and year. However, if you do not get a call from the secretary for a follow-up appointment on the expected date, you should call or email your doctor’s secretary.

Prescription renewals / other prescriptions / forms

Prescription renewals:
Sometimes you can have your medication renewed without seeing your neurologist. Just ask your pharmacy to fax us the renewal request at 450 672-3308.

Other prescriptions:
If you need a prescription that is not a medication renewal, call or email your neurologist’s secretary. Note that charges may apply.

Forms:
If you need your neurologist to fill out a medical form, email the form to your neurologist’s secretary or bring the form in person to the reception desk at the Clinique Neuro Rive-Sud. Note that charges may apply.

Message / telephone consultation

To contact our team between appointments, send us your questions:

  • By email to clement@neurorivesud.ca, bourgeois@neurorivesud.ca and info.rv@neurorivesud.ca
  • By telephone at 450 672-1931, extension 272 for Dr. Clément’s secretary, extension 253 for Dr. Bourgeois’ secretary and extension 232 for electroencephalogram (EEG) appointments
  • By fax to 450 672-3308
  • By mail to 4896 Boulevard Taschereau, Suite 250, Greenfield Park, Québec, J4V 2J2

Don’t forget to give your first name, family name, date of birth and contact information so that we can reply.

Please be advised that there are risks associated with using electronic communications.

The doctor will use reasonable means to protect the security and confidentiality of information sent and received using the Services (the term “Services” is defined in the attached “Consent to use electronic communications” form).

However, because of the risks outlined below, the doctor cannot guarantee the security and confidentiality of electronic communications:

  1. Use of electronic communications to discuss sensitive information can increase the risk of such information being disclosed to third parties.
  2. Despite reasonable efforts to protect the privacy and security of electronic communications, it is not possible to completely secure the information.
  3. Employers and online services may have a legal right to inspect and keep electronic communications that pass through their system.
  4. Electronic communications can introduce malware into a computer system and potentially damage or disrupt the computer, networks and security settings.
  5. Electronic communications can be forwarded, intercepted, circulated, stored or even changed without the knowledge or permission of the doctor or the patient.
  6. Even after the sender and recipient have deleted copies of electronic communications, back-up copies may exist on a computer system.
  7. Electronic communications may be disclosed in accordance with a duty to report or a court order.